Your privacy, respected.

Who we are and how to contact us.

If you have any question about this Policy or how we handle your information, contact us at PI@onetreehealth.com.

The information we collect.

a. Information you give us through the Form

When you ask us to call you about a motor-vehicle accident, we collect: your first and last name; phone number; email address; confirmation that you are 18 or older; the U.S. state where the accident occurred; the approximate date of the accident; whether you are currently represented by an attorney; your preferred contact time (optional); and how you heard about us (optional).

b. Consent records

To document the permissions you give, we record which consent checkboxes you selected, the exact wording of the consent text shown to you, the version of that text, and the date, time, IP address, and browser/user-agent associated with your submission. We keep these records to comply with applicable law (including telephone-consumer-protection requirements) and to demonstrate the consent you provided.

c. Information collected automatically

Like most websites, the Site uses cookies and similar technologies and may collect usage data such as IP address, device and browser type, pages viewed, and referring URLs. The Site uses a cookie-consent tool; you can manage non-essential cookies through the cookie settings on the Site.

d. What we do not ask for on the Form

We do not request your Social Security number, insurance or member ID numbers, date of birth, medical records, or detailed clinical history through the Form.

How we use your information.

We use the information we collect to:

• contact you — by phone call, voicemail, and SMS text message — about your inquiry and the options available to you, only as permitted by the consent you give (see Section 4);
• if you ask us to, email you the list of personal-injury law firms we work with;
• if you separately authorize it, share your information with the firms we work with so an interested firm may contact you (see Section 5);
• operate, secure, maintain, and improve the Site and Form;
• keep records of consent and communications; and
• comply with our legal obligations and enforce our Terms of Use.

Calls and text messages (your communications consent).

If you check the box authorizing contact, you are giving prior express written consent for One Tree Health to contact you at the number and email you provide, including by automated phone calls, prerecorded messages, and SMS text messages, to discuss your situation and options. Consent is not a condition of receiving any medical care. Message and data rates may apply. Message frequency varies.

How we share your information.

We share personal information only as described here:

• With the personal-injury law firms we work with — only if you authorize it. If you check the box asking us to share your information, we will provide your contact details and a brief summary of your inquiry to the firms in our network so that an interested firm may contact you directly. If you instead ask only for the firm list, we will email you that list and will not forward your information to any firm. We do not name, rank, or recommend any specific attorney, and we are not a law firm.
• With service providers. We use vendors that host the Site and Form, deliver email and messaging, provide security and anti-spam (e.g., a CAPTCHA service), and store submissions. They process information on our behalf under contracts that limit their use of it.
• For legal and safety reasons. We may disclose information to comply with law, respond to lawful requests and legal process, protect the rights, safety, and property of One Tree Health or others, and enforce our agreements.
• In a business transaction. If One Tree Health is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.

How long we keep information.

We keep Form submissions and consent records for as long as needed to respond to your request, to operate our patient-assistance service, and to comply with legal, recordkeeping, and dispute-resolution obligations, after which we delete or de-identify them.

Security.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest and access controls that limit access to authorized team members. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights.

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) and other U.S. state privacy laws, including:

We will not discriminate against you for exercising these rights. To exercise a right, email PI@onetreehealth.com with your request. We will verify your request and respond within the time required by applicable law. You may use an authorized agent where permitted.

Children's privacy.

The Site and Form are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact PI@onetreehealth.com and we will delete it.

Third-party links.

The Site may link to third-party websites (for example, law-firm websites or the Site's appointment or payment tools). We are not responsible for the privacy practices of those third parties; review their policies separately.