Effective Date: 11/1/2025
OneTree Health (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and share information when you visit our website, communicate with us electronically, or receive services from OneTree Health.
If you are a patient, certain information may also be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Where applicable, we comply with HIPAA and other state and federal privacy laws.
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Mailing address
Appointment and scheduling information
Information submitted through intake forms, contact forms, or patient documents
When you visit our website, we may automatically collect limited technical information, such as:
IP address
Browser type
Device information
Pages visited and referring URLs
Cookies and similar technologies
This information is used to maintain website security, analyze performance, and improve user experience.
We use your information to:
Schedule and manage appointments
Communicate regarding care, services, and administrative matters
Coordinate care, including telehealth services
Respond to inquiries and provide customer support
Improve our website, services, and communications
Comply with legal and regulatory obligations
If you provide your phone number and consent to receive SMS messages, OneTree Health may send you:
Appointment reminders and confirmations
Scheduling or rescheduling messages
Care coordination and follow-up communications
Administrative notifications related to your care
Message frequency may vary. Message and data rates may apply.
SMS consent is not shared with third parties or affiliates for marketing purposes.
You may opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.
We do not sell your personal information.
We may share information only as necessary with:
Healthcare providers involved in your care
Service providers who support our operations (e.g., secure document signing, telehealth platforms, communications providers)
Vendors who assist with website hosting, analytics, and secure communications
Government or regulatory authorities when required by law
All service providers are required to maintain appropriate privacy and security safeguards.
We use cookies and similar technologies to:
Analyze website traffic and performance
Improve website functionality
Enhance user experience
You may adjust your browser settings to refuse cookies, though some site features may not function properly.
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system can be guaranteed 100% secure, we take appropriate measures to reduce risk and protect your data.
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain data uses where permitted by law
Tennessee residents may have additional rights under the Tennessee Information Protection Act (TIPA), effective July 1, 2025.
Our website may contain links to third-party websites or services (such as telehealth platforms or document signing tools). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or our privacy practices, please contact:
OneTree Health
Phone: 615-696-9600
Website: https://onetreehealth.com
HIPAA Notice: If you are a patient of OneTree Health, your protected health information (“PHI”) may be governed by HIPAA. Our HIPAA Notice of Privacy Practices is provided separately in connection with clinical services and explains how we may use and disclose PHI and your rights under HIPAA.