OneTreeHealth

Terms & Conditions

Terms of Service

Effective Date: [Insert Date]

1. Acceptance of Terms

Welcome to OneTree Health (“OneTree Health,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, electronic communications, portals, SMS messaging services, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. Use of Services; No Medical Advice

Information provided through our website or electronic communications is for general informational and administrative purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Do not rely on website content or electronic messages for medical decisions. Always consult a qualified healthcare provider. In the event of a medical emergency, call 911 or your local emergency number.

3. Eligibility

Our Services are intended for users 13 years of age or older. We do not knowingly collect information from children under 13.

4. SMS Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive SMS messages from OneTree Health related to your care and administrative services. These messages may include:

  • Appointment reminders and confirmations

  • Scheduling or rescheduling messages

  • Care coordination and follow-up communications

  • Telehealth access links

  • Administrative notifications

Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP. You will receive one final confirmation message.

Help

For help, reply HELP or contact us at 615-696-9600.

Important Notes

  • SMS messages are not encrypted and may be intercepted during transmission.

  • You are responsible for notifying us if your phone number changes.

  • SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Privacy & HIPAA

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share information.

If you are a patient of OneTree Health, certain information may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). A separate HIPAA Notice of Privacy Practices may be provided in connection with clinical services.

6. Intellectual Property

All content on the Services, including text, graphics, logos, and software, is owned by OneTree Health or its licensors and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only.

7. Prohibited Conduct

You agree not to:

  • Access or attempt to access systems without authorization

  • Interfere with the operation or security of the Services

  • Use automated means to scrape or extract data

  • Use the Services for unlawful or prohibited purposes

We reserve the right to suspend or terminate access for violations.

8. Third-Party Links & Services

Our Services may include links to third-party platforms (such as telehealth or document-signing providers). We are not responsible for third-party content, services, or privacy practices. Use of third-party services is at your own risk.

9. Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation or the accuracy of information.

10. Limitation of Liability

To the maximum extent permitted by law, OneTree Health shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed $100.

11. Indemnification

You agree to indemnify and hold harmless OneTree Health and its affiliates from claims arising out of your use of the Services or violation of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

14. Contact Information

If you have questions about these Terms or our Services, please contact:

OneTree Health
Phone: 615-696-9600
Website: https://onetreehealth.com