Message Your Provider
Send a secure message to your care team and get answers without picking up the phone.
HIPAA-Secure Portal
Encrypted, private, yours.
Patient Portal
Your health,at your fingertips.
Access your account, view records, message your provider, and manage appointments — 24 hours a day, 7 days a week, from any device.
24/7 access
HIPAA-compliant
Mobile-friendly
Need help? Call (615) 696-9900 · Mon–Fri 8AM–5PM
What you can do
Manage your care, your way.
The OneTreeHealth Patient Portal puts everything you need to stay on top of your care in one secure place. Here’s what’s available once you log in.
View Medical Records
Access lab results, imaging reports, visit summaries, and your full chart any time.
Manage Appointments
Request, confirm, or reschedule appointments — and see what’s coming up on your calendar.
Request Refills
Need a refill? Submit prescription refill requests directly to your provider in a few taps.
Pay Your Bill
Review statements, see your balance, and pay your bill online with a few clicks.
Ask Medical Questions
Get answers from your care team about treatments, symptoms, and next steps — on your own time.
Getting started
Two paths in, same destination.
Returning patient or new to the portal? Both take a couple of minutes.
Returning Patient
Already have an account?
Log in with your username and password to pick up where you left off. If you’ve forgotten your password, the login page has a reset link.
- Click the “Log In to Portal” button below
- Enter your username and password
- You’re in — access records, messages, billing
First Time? Welcome
Set up your new account
You’ll need to be an existing OneTreeHealth patient. We’ll send you a registration link by email after your first visit — or you can request one by calling us.
- Have your first visit with OneTreeHealth
- Check your email for the registration link
- Choose a password and start using the portal
Privacy & Security
Your records, protected.
The OneTreeHealth Patient Portal meets the same security standards required of every modern medical record system.
HIPAA-Compliant
Built to meet federal patient-privacy requirements for healthcare records.
Encrypted End-to-End
Your data is encrypted in transit and at rest. Only you and your care team can see it.
You’re In Control
Choose what to share, who to share with, and revoke access at any time.
Portal Questions
Common questions about the portal.
How do I sign up for the portal?
You need to be an existing OneTreeHealth patient first. After your initial visit, we’ll send you a registration link by email. If you’ve been a patient but haven’t received an invitation, call our office at (615) 696-9900 and we’ll send one over.
I forgot my password. What do I do?
On the login page, click the “Forgot password” link below the password field. You’ll receive an email with a secure reset link. If you don’t receive the email within a few minutes, check your spam folder or give us a call.
Can I use the portal on my phone?
Yes. The portal works on any modern smartphone, tablet, or computer browser. You don’t need to download a separate app — just visit the login link from any device.
Who can see my information in the portal?
Only you and your OneTreeHealth care team can see your records. We never share your information with anyone outside the clinic without your explicit written consent. The portal also lets you grant access to a family caregiver if you choose.
How quickly will I get a response to a message?
Our care team aims to respond to portal messages within one business day. For anything urgent, please call our office at (615) 696-9900 during business hours, or seek emergency care if it’s a medical emergency.
What if I’m having technical trouble with the portal?
Try clearing your browser cache or using a different browser first — that solves most issues. If you’re still stuck, call our office at (615) 696-9900 between 8AM–5PM Monday through Friday and we’ll help you sort it out.
Need a hand?
Trouble logging in? We can help.
Whether you’re a returning patient with a forgotten password, or a new patient looking for your registration link — just call. Our team is here Monday–Friday, 8AM–5PM.